Frequently asked questions

Add the products you want to your cart, go to checkout, enter your delivery details and choose a payment method. You’ll receive a confirmation once your order is placed.

Yes. You can check out as a guest — we’ll create an account for you automatically so you can track your order later.

Open “My orders” in your account to see the current status of every order, split by seller.

It depends on the seller. Sellers can offer cash on delivery and manual transfer through popular Kyrgyz services such as MBANK, O!Dengi, Elsom or ELQR — each seller chooses which methods to provide. The options available for your order are always shown at checkout.

For manual transfer, the seller provides their details (or a QR code). After you pay, the seller confirms the payment and your order is processed.

Yes. Orders are linked to verified sellers and you can always reach our support team if something goes wrong with a payment.

Most sellers offer courier delivery across Bishkek and the regions, or self-pickup. The options appear at checkout for each seller.

Delivery time depends on the seller and your location — typically same-day to a few days within Bishkek, and a little longer for the regions.

Delivery cost is set by each seller and shown before you confirm your order. Self-pickup is usually free.

Yes, within the return window. Each seller sets their own return policy, shown on the product page and in your order.

Open the order in “My orders”, choose the item and submit a return request. The seller reviews it and arranges the return.

Once the seller receives and checks the returned item, your refund is issued through the original payment method.

Click “Register”, enter your email and a password, and you’re ready to shop. You can also get an account automatically after a guest checkout.

Use “Forgot password” on the login page. We’ll email you a link to set a new password.

Go to your account settings to update your name, email, phone and saved addresses at any time.

Open the “Sell on Soodahub” page and register as a seller. After a short review you can start listing products.

Right now, selling on Soodahub is free — we do not charge any commission. A commission may be introduced later; if that happens, all sellers will be informed officially by email well in advance. Until then there are no fees.

Your earnings build up in your seller balance and are paid out via MBANK or O!Dengi according to the payout schedule.